Receptionist- Competition #2024-583
About Us
The partnership of EFW Radiology owns and operates twelve community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.
Our Core Values
Compassion: Treat everyone with care, kindness, and respect.
Trust: Demonstrate empathy and understanding while partnering with patients, caregivers,
communities, and each other.
Meaning: Contribute to the well-being of our communities through healthcare, innovation, education,
and careers.
The Role
We are seeking a Regular, Part-Time Receptionist (0.6 FTE). Reporting to the Clinic Support Supervisor, the Receptionist is responsible for completing the patient registration process in an efficient and effective manner providing an exceptional patient experience to all patients entering an EFW site.
Key Responsibilities
- Welcomes patients and visitors to EFW clinic locations in a compassionate and caring manner; stays on top of the patient waiting room dynamics ensuring that patients are kept aware of wait times and other pertinent information. Responds to questions and concerns and seeks to maintain a professional clinical atmosphere in the waiting room;
- Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees, ensuring that all personal and health information is collected, used, disclosed and safeguarded appropriately;
- Completes the patient registration process including but not limited to:
- Maintains patient accounts by recording, and updating personal information;
- Updates patient records in the RIS system;
- Obtains revenue by recording and updating financial information; record and collect patient charges where required; file, collect, and expedite third-party claims;
- Responds in person or over the phone to patient inquiries or questions to ensure that all communication is professional and respectful;
- Schedules follow-up appointments as required;
- Manages the workflow of the front end process, ensure that technical staff is informed of patient arrivals, other scheduling and service delivery components;
- Retrieves patient records;
- Maintains clinic equipment and supplies as necessary, checks stock to determine inventory level; anticipate needed supplies; informs Head Receptionist of orders for supplies; verifies receipt of supplies;
- Adheres to all privacy policies and procedures as they relate to EFW, our patients and our employees;
- Demonstrates EFW values of Compassion, Trust, and Meaning in the workplace;
- Undertakes other related duties as assigned.
You have the following
- Completion of a Medical Office Assistant Diploma Program preferred;
- Previous experience in a healthcare environment is an asset;
- The ability to provide compassionate patient care, including the ability to manage difficult patients and resolve or escalate issues appropriately;
- Excellent communication skills including the ability to listen and demonstrate compassion to patients;
- Motivated self-starter with the ability to work independently as well as with a team;
- Strong organizational and prioritization skills with the ability to multi-task;
- Able to maintain a high level of accuracy working with detailed information in a busy reception environment;
- The ability to exercise good judgment under a variety of circumstances
- Strong time management skills;
- Attention to detail and the ability to complete tasks accurately in an open waiting room environment;
- Strong computer skills with demonstrated ability to learn numerous computer programs quickly and efficiently;
Hours of Work
EFW is dedicated to providing quality patient care with daytime, evening and weekend clinic hours throughout all of our clinic locations. All EFW Radiology employees working in, or providing shared services to, our community clinics shall participate in being scheduled in the evening or weekend shifts as required. Our employees must also be able to work at any EFW clinic location and provide their own transportation.
Why EFW?
We strive to deliver healthcare with compassion, earn the trust of referring physicians, and provide careers with meaning.
We offer our employees:
- A friendly, professional working environment
- A teaching environment with on-going continuing education through seminars, conferences, and on-line courses
- An opportunity to have a career with meaning and opportunity for growth
- An extraordinary total rewards package that includes matching RRSP
- Fun employee events including an annual Holiday Party and Family Movie Day
- An opportunity to give back by working with community partners
EFW Radiology is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.
Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.
If you are dedicated to quality patient care and want to join our team of dynamic health care professionals please submit your application by May 9, 2024.
We thank all applicants in advance, however, we will only contact candidates selected for an interview.
