Booking Clerk- Competition #2024-588

About Us

The partnership of EFW Radiology owns and operates twelve community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.

Our Core Values

Compassion: Treat everyone with care, kindness, and respect.

Trust: Demonstrate empathy and understanding while partnering with patients, caregivers,
communities, and each other.

Meaning: Contribute to the well-being of our communities through healthcare, innovation, education,
and careers.

The Role

We are seeking a Temporary (12-18 Months) Full-Time Booking Clerk (1.0 FTE). Reporting to the Booking Call Center Supervisor, the Booking Clerk is responsible for responding to requests for patient appointments. The Booking Clerk works collaboratively with the Booking team and other modality staff to coordinate a superior patient experience.

Key Responsibilities

• Performs various booking functions and ensures that physician requirements and patient needs are met in an efficient manner;
• Manages large numbers of inbound calls;
• Ensures that all telephone calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians;
• Listens effectively to patients’ needs and provides exceptional patient care at all times;
• Completes data entry for patient’s demographics and appointment information according to EFW procedures;
• Demonstrates EFW values of Compassion, Trust, and Meaning in the workplace;
• Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees;
• Undertakes other related duties as assigned.

You have the following

• Medical Office Assistant diploma including completion of a recognized medical terminology course is a strong asset;
• Previous call center experience, along with booking radiology and diagnostic imaging appointments would be an asset;
• Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner;
• Logical, analytical and critical thinking required;
• Customer focused and adaptability to different personality types;
• Ability to work in a fast paced environment along with proven resilience in difficult situations;
• Ability to learn new computer programs quickly and efficiently;

Working Conditions

• This position requires occasional weekend work (Saturday) on a rotational basis.
• This position is based in a call centre environment and requires prolonged periods of sitting and frontline patient interaction over the phone.

Why EFW?

We strive to deliver healthcare with compassion, earn the trust of referring physicians, and provide careers with meaning.

We offer our employees:

• A friendly, professional working environment
• A teaching environment with on-going continuing education through seminars, conferences, and on-line courses
• An opportunity to have a career with meaning and opportunity for growth
• An extraordinary total rewards package
• Flexible working arrangements
• Fun employee events including an annual Holiday Party and Family Movie Day
• An opportunity to give back by working with community partners

EFW Radiology is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

If you are dedicated to quality patient care and want to join our team of dynamic health care professionals please submit your application by May 15, 2024.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.